If you are a business or a distributor using Digiposte for the digitization of your documents, especially payslips, this assistance is designed for you.
Are you an Individual?Access dedicated help
First of all, check with the issuing organisation to make sure that the user does not have several safes or e-mail addresses. In particular, make sure the user’s registration has been activated.
If both conditions are met, and the document still isn’t delivered, the employee can contact Digiposte customer service, or the issuing organisation can get in touch with their dedicated contact (e.g. the distributor).