Need help?

Hello, how can we assist you?

If you are a business or a distributor using Digiposte for the digitization of your documents, especially payslips, this assistance is designed for you.

Are you an Individual?Access dedicated help

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Are you having problems managing a membership or submitting a document? Your user is experiencing difficulties with Digiposte Contact us to become a Digiposte customer

Your contact

What assistance is available for users?

Several types of assistance are available to help users learn to use Digiposte:

Online help provides answers to frequently asked questions, along with tips and news. It can be accessed via: aide.digiposte.fr
A contact form to obtain help from a Digiposte, advisor, via: aide.digiposte.fr/contact.
For each contact, a ticket number (LPL-xxx) is assigned. This ensures optimal follow-through for the file. Advisors are available Monday to Saturday morning, with a response time of 24 to 48 hrs. If one of your users encounters a problem that is not solved, please obtain the ticket number for that particular contact.
A chatbot to answer simple questions. 24/7. It is accessed on the connection, registration, password renewal and payslip registration pages. The problem may be sent on to an advisor if the answer does not suffice and an advisor is available at that moment.

What should I do if a user does not receive their documents?

First of all, check with the issuing organisation to make sure that the user does not have several safes or e-mail addresses. In particular, make sure the user’s registration has been activated.

If both conditions are met, and the document still isn’t delivered, the employee can contact Digiposte customer service, or the issuing organisation can get in touch with their dedicated contact (e.g. the distributor).

What should I do if the user log-in information is not recognised?

If the user's log-in information is not recognised, first check that it has been correctly entered, then make sure the user is indeed registered.

If this is not the case, the issuing organisation must create a registration.

On the other hand, if the user is in fact registered and the log-in information has been correctly entered, the user should contact Digiposte customer service.

If you cannot find an answer on the online help, please contact your distributor or your dedicated Digiposte contact. We will do everything we can to help you quickly.

Your contacts

See online help for individuals Encourage your users to contact customer service They must have their username

The Digiposte customer service is dedicated to private individuals. It can help your users to get to grips with the service but is not authorised to respond to an HR contact.
If the user has already contacted the customer service, please have the ticket number (LPL-XXXX) corresponding to their request ready, then contact your distributor or dedicated Digiposte contact directly

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By virtue of the contact request you have made, your personal data will be processed by La Poste, 9 rue du Colonel Pierre Avia 75015 PARIS. It will be used to contact you again, to provide you with the information you have requested and to send you commercial communications. It will be kept for 3 years after the last contact with you. Your data will be used by DIGIPOSTE's Sales and Marketing departments.
You have the right to access your personal data. For more information, click here .

In accordance with applicable regulations on the protection of personal data, you have the right to access, rectify, object to, limit the processing, request the transfer of your data where possible, and have it deleted. You can also give instructions on what to do with your data after your death. Your rights may be exercised by sending an e-mail to [email protected] by post to the following address : La Poste -BP 10245 -33506 LIBOURNE CEDEX. Please state your surname, first name and postal address, and attach proof of identity to your request. In accordance with La Poste's personal data protection policy, you can contact the Data Protection Officer, CP C703, 9 rue du Colonel Pierre Avia 75015 PARIS. du Colonel Pierre Avia 75015 PARIS.
If you have any difficulty in managing your personal data, you may lodge a complaint with the CNIL.