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  4. Should there be a pilot programme before the deployment is generalised?

    Should there be a pilot programme before the deployment is generalised?

    The purpose of a pilot programme is to test the technical and functional environment along with the communication procedures required. 

    If the pilot programme involves representative targets, and if you give it enough time, meaning enough time to review all or part of the process for implementing the change, then yes, it could be a good idea. In the absence of these conditions, spare yourself the extra workload it involves, especially if you are assisted by a digicoach consultant who can share their experience with you.

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