There are many key steps to ensure the project succeeds. 

First of all, your digital transformation plan should be properly mapped out. 

Success is also proportional to how invested you are in the plan. Payslips don't digitise themselves. You must make an effort to clearly communicate about the plan. 

Finally, the language you use must make sense and reach out to your users. This means that the same arguments don't necessarily work with different groups of people, so you need to adapt and tailor what is said in the Digiposte standard kit. 

This is the role of the digicoach consultants.