Hello, how can we assist you?
If you are a business or a distributor using Digiposte for the digitization of your documents, especially payslips, this assistance is designed for you.
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How can I monitor user opinions?
User satisfaction is a priority for Digiposte. All our teams are mobilised on a daily basis to ensure the best possible customer experience and quality of service.
We listen to feedback from our users via all channels (customer service, social networks, application stores, etc.) and ensure that we respond to any user expressing a difficulty.
If a user expresses a difficulty, please do not hesitate to direct them to our Customer Service advisers: https://aide.digiposte.fr/contact
To measure the satisfaction of our users, we carry out satisfaction surveys several times a year.
This enables us to monitor satisfaction and service recommendation (NPS) indicators on a regular basis, and also to identify priority areas for improvement.
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