Several types of assistance are available to help users learn to use Digiposte: 

• Online help provides answers to frequently asked questions, along with tips and news. It can be accessed via: aide.digiposte.fr 

• A contact form to obtain help from a Digiposte, advisor, via: aide.digiposte.fr/contact. 

  For each contact, a ticket number (LPL-xxx) is assigned. This ensures optimal follow-through for the file. Advisors are available Monday to Saturday morning, with a response time of 24 to 48 hrs. If one of your users encounters a problem that is not solved, please obtain the ticket number for that particular contact.

   

• A chatbot to answer simple questions. 24/7. It is accessed on the connection, registration, password renewal and payslip registration pages. The problem may be sent on to an advisor if the answer does not suffice and an advisor is available at that moment.